Last updated: 2026/4/29
Company information (legal notice)
Company Name: 随州市碧柒商贸有限公司Legal Representative: 周春Tel: +86 19282796264Email: service@mail.eotzgl.comEstablishment Date: 2026-01-12Unified Social Credit Code: 91421302MAK4C41K3YCompany Address: 湖北省随州市曾都区府河镇窑家畈十组151号
Welcome to eotzgl! We focus on providing high-quality general merchandise to our customers in the Philippines. To ensure you have an enjoyable shopping experience, we have established the following detailed shipping and delivery policy.
Order Processing
Order Processing Time: After receiving your order, it will be processed within 3-5 business days. Please note that this timeframe excludes weekends and public holidays.Order Confirmation: Once the order is processed, we will notify you via email and provide tracking information so you can monitor the status of your package.Shipping
Logistics Partners: We collaborate with multiple reliable logistics companies to ensure your package is delivered safely and promptly.Estimated Arrival Time: Depending on your location and chosen shipping method, packages typically arrive within 7-15 business days.Shipping Fee Calculation: Shipping fees are automatically calculated based on the weight and dimensions of the order and will be displayed at checkout.International Shipping and Duties
International Shipping: We are happy to assist customers wishing to ship items to other countries. Please contact our customer service for more information.Customs Fees: All import duties and taxes are borne by the buyer. These charges may be collected by local customs upon delivery.Returns and Refunds
Return Policy: If you are unsatisfied with your purchase, you may request a return or exchange within 7 days of receiving the item. Items must be unused and in their original packaging.Refund Process: Once the returned items are received and verified, refunds will be processed within 7 business days and credited back to your payment account.Customer Support
Our customer service team is dedicated to assisting you. If you have any questions or need support, please reach out through the following methods:
Phone: +86 19282796264Email: service@mail.eotzgl.comOnline Hours: Monday to Friday, 9:00 AM to 6:00 PM (closed on weekends and public holidays)Service Overview Table
| Item | Details |
|---|
| Order Processing Time | 3-5 Business Days |
| Estimated Arrival Time | 7-15 Business Days |
| Customer Service Hours | Monday to Friday, 9:00 - 18:00 |
| Customs Fees | Borne by Buyer |
Thank you for choosing eotzgl, and we look forward to providing you with exceptional service!
