Last updated: 2026/4/29
Company information (legal notice)
Welcome to eotzgl! We are committed to providing you with quality products and exceptional customer service. If you encounter any issues while using our products, our warranty policy ensures that you receive timely assistance and solutions.
1. Warranty Coverage
- All products sold in our store come with a one-year limited warranty from the date of purchase.
- The warranty covers defects in materials and workmanship.
2. Exclusions from Warranty
The warranty does not cover the following:
- Issues caused by accidental damage, misuse, or abuse.
- Unauthorized repairs or modifications.
- Normal wear and tear (such as scratches, discoloration, etc.).
3. Warranty Service Process
To apply for warranty service, please follow these steps:
| Step | Description |
|---|---|
| Contact Customer Service | Please contact our customer service team by calling +86 19282796264 or emailing service@mail.eotzgl.com. |
| Provide Information | Please provide your proof of purchase, product serial number, and a description of the issue. |
| Return Product | Follow customer service instructions to return the product to our company address: 湖北省随州市曾都区府河镇窑家畈十组151号. |
| Inspection and Repair | Our technical team will inspect the product upon receipt and complete repairs or replacements within a reasonable time frame. |
4. Customer Support
Our customer service team is ready to assist you. For any questions or further information, please contact us between Monday and Friday, 9 AM to 6 PM.
Thank you for choosing eotzgl, and we look forward to providing you with the best service experience.