Last updated: 2026/4/29

Company information (legal notice)

Thank you for your interest and support for eotzgl! As a store committed to providing quality general merchandise to customers in the Philippines, we always focus on customer satisfaction. Below is our contact information and related policies; feel free to contact us whenever you need.

Customer Service

• Operating Hours: Our customer service team is fully committed to serving you during business days (Monday to Friday), ensuring that each customer's concerns are addressed promptly.
• Response Time: We promise to reply to your inquiry emails within 24 hours on working days. In case of emergencies, please contact us directly via phone for quick assistance.
• After-Sales Service: If you have any questions or dissatisfaction with the purchased products, please contact us within 14 days of receiving the goods so that we can conduct the necessary after-sales processing.

Frequently Asked Questions

1.How to check order status?

You can check the order status by logging into your account on our official website or directly contacting our customer service. We will provide you with the latest order information promptly.

2.What is the return and exchange policy?

We offer a 14-day no reason return and exchange service, but items must remain in their original condition and unused. Please ensure all tags and packaging are intact to facilitate returns.

3.Delivery Area and Fees

We currently only ship to the Philippines. Shipping fees are calculated based on the specific location and purchase quantity and will be automatically displayed during checkout.

Special Reminders

• Ensure that the contact information you provide is accurate so that we can communicate smoothly when necessary.
• If you have any special requests or inquiries, please inform us before placing an order to tailor personalized services for you.

Thank you for your trust and support, and we hope you enjoy a pleasant shopping experience at eotzgl!