Last updated: 2026/4/29
Company information (legal notice)
Company Name: 随州市碧柒商贸有限公司Legal Representative: 周春Tel: +86 19282796264Email: service@mail.eotzgl.comEstablishment Date: 2026-01-12Unified Social Credit Code: 91421302MAK4C41K3YCompany Address: 湖北省随州市曾都区府河镇窑家畈十组151号
Thank you for shopping at eotzgl! We are committed to providing you with quality products and excellent service. If you are not satisfied with your purchase, we will be happy to assist you with returns and exchanges. Here is our return and exchange policy:
Conditions for Return and Exchange
Product Condition: Returned items must be unused and in their original packaging with all tags intact.Time Limit: You can apply for a return or exchange within 7 days from the date of receipt.Non-returnable Items: opened food products, personalized custom orders, etc.Return and Exchange Process
Contact Customer Service: Reach out to our team via phone at +86 19282796264 or email at service@mail.eotzgl.com.Submit Application: Fill out the return/exchange application form, including the order number and reason for return/exchange.Approval and Shipping: Once the application is approved, you will receive the return address and related instructions.Processing Time: We will process refunds within 15 business days upon receiving the returned items.Customer Support
Online Hours: Monday to Friday, 9 AM to 6 PM (closed on weekends and holidays).Fee Description
Shipping Fees: Unless due to quality issues or incorrect items sent, customers are responsible for return shipping fees.Refund Method: Refunds will be made according to the original payment method.
Key Points of Return and Exchange Policy
| Item | Details |
|---|
| Return/Exchange Time | Within 7 days |
| Refund Processing Time | 15 days from confirmation of return |
| Contact Information | Phone: +86 19282796264Email: service@mail.eotzgl.com |
We value every customer's feedback, and your satisfaction is our greatest pursuit. If you have any questions, please feel free to contact us.
